Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Repazoo, Inc. ("Repazoo," "we," "us," or "our") governing your access to and use of our Twitter reputation analysis service, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

2. Service Description

2.1 What We Provide

Repazoo provides an AI-powered Twitter reputation analysis service that:

Analyzes your Twitter history for potentially problematic content
Generates comprehensive reputation reports
Provides recommendations for improving your digital presence
Facilitates report sharing with authorized parties

2.2 What We Don't Provide

Our Service does not:

Guarantee approval of any visa, admission, or employment application
Provide legal advice or immigration counsel
Delete or modify content on your Twitter account
Represent or warrant that our analysis will identify all potentially problematic content

2.3 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may suspend the Service for maintenance, updates, or other reasons with or without notice.

3. User Accounts and Responsibilities

3.1 Account Creation

To use our Service, you must:

Be at least 18 years of age
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Have legal authority to enter into this agreement

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use

We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your account if you violate these Terms or engage in prohibited conduct.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Conduct

You agree NOT to:

Analyze Twitter accounts you do not own or have explicit permission to analyze
Use the Service to harass, stalk, or harm others
Attempt to bypass, disable, or interfere with security features
Use automated systems (bots, scrapers) to access the Service
Reverse engineer, decompile, or disassemble any aspect of the Service
Transmit viruses, malware, or other harmful code
Violate any applicable laws or regulations
Infringe on intellectual property rights of Repazoo or third parties
Use the Service for competitive analysis or to develop competing products
Share your account credentials with others
Resell or commercialize the Service without authorization

4.3 Enforcement

We reserve the right to investigate suspected violations and take appropriate action, including suspension or termination of your account, without refund.

5. Payment Terms and Refunds

5.1 Pricing

Current pricing is available at repazoo.com/pricing. We reserve the right to change prices at any time, but changes will not affect purchases already made.

5.2 Payment Processing

All payments are processed securely through our third-party payment processor (Stripe)
You authorize us to charge your payment method for all fees incurred
Payment information is never stored on our servers

5.3 Subscriptions

For subscription plans:

Subscriptions automatically renew unless cancelled before the renewal date
You will be charged at the then-current rate
Cancellations take effect at the end of the current billing period
No partial refunds for mid-period cancellations

5.4 Refund Policy

30-Day Money-Back Guarantee:

Request a refund within 30 days of purchase if you're not satisfied
Refunds are processed within 7-10 business days
Once analysis has begun, refunds are subject to review
Abuse of refund policy may result in denial of future refund requests

5.5 Taxes

You are responsible for any applicable sales tax, VAT, or other taxes. We will collect taxes where required by law.

5.6 Late Payments

For enterprise customers with invoicing: Payments are due within 30 days. Late payments may incur interest charges and suspension of service.

6. Intellectual Property Rights

6.1 Our IP

The Service and its entire contents, features, and functionality (including but not limited to software, algorithms, text, graphics, logos, icons, images, and design) are owned by Repazoo and protected by United States and international copyright, trademark, patent, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

6.3 Your Content

You retain ownership of your Twitter data. By using the Service, you grant us a limited license to:

Access and analyze your Twitter data
Generate reports based on your data
Use anonymized, aggregated data for improving our Service

This license terminates when your data is deleted from our systems.

6.4 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property and may be used without compensation or attribution.

6.5 Trademarks

The Repazoo name and logo are trademarks of Repazoo, Inc. You may not use these marks without our prior written consent.

7. Disclaimers and Limitation of Liability

7.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7.2 No Guarantees

We do not warrant that:

The Service will meet your requirements or expectations
The Service will be uninterrupted, timely, secure, or error-free
Results obtained from the Service will be accurate or reliable
The Service will identify all potentially problematic content
Use of the Service will result in successful visa, admission, or employment outcomes

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPAZOO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Lost profits, revenue, or business opportunities
Loss of data or information
Denial of visa, admission, or employment
Reputational harm
Costs of procurement of substitute services

7.4 Maximum Liability

IN NO EVENT SHALL REPAZOO'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

7.5 Jurisdictional Limitations

Some jurisdictions do not allow limitation of implied warranties or liability for incidental/consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Repazoo, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Any content or information you provide to us
Your violation of any applicable laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

9. Termination and Suspension

9.1 Termination by You

You may terminate your account at any time through account settings. Upon termination:

Your access to the Service will cease immediately
Your data will be deleted according to our retention policy
No refunds for unused subscription periods

9.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

You violate these Terms or our policies
We are required to do so by law
We cease operating the Service
We determine your conduct poses risk to us or other users

9.3 Effect of Termination

Upon termination:

All licenses granted to you terminate immediately
You must cease all use of the Service
Sections that by their nature should survive termination shall survive (including payment obligations, warranty disclaimers, indemnity, and limitations of liability)

10. Governing Law and Jurisdiction

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

10.2 Jurisdiction

You agree to submit to the personal and exclusive jurisdiction of the courts located in San Francisco County, California, for the resolution of any disputes.

10.3 International Users

If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

11. Dispute Resolution

11.1 Informal Resolution

Before filing a formal dispute, you agree to contact us at legal@repazoo.com and attempt to resolve the dispute informally for at least 30 days.

11.2 Arbitration Agreement

YOU AND REPAZOO AGREE THAT ANY DISPUTE SHALL BE RESOLVED THROUGH BINDING ARBITRATION, EXCEPT AS PROVIDED BELOW.

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
Arbitration will take place in San Francisco, California, or another mutually agreed location
The arbitrator's decision is final and binding
Each party bears its own costs, unless the arbitrator awards costs to the prevailing party

11.3 Exceptions to Arbitration

The following disputes are not subject to arbitration:

Small claims court actions (within jurisdictional limits)
Intellectual property disputes
Claims for injunctive or equitable relief

11.4 Class Action Waiver

YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

11.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@repazoo.com within 30 days of first accepting these Terms.

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Repazoo regarding the Service.

12.2 Modifications

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service. Continued use after changes become effective constitutes acceptance.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12.4 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

12.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

12.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, or infrastructure failures.

12.7 Third-Party Services

The Service may integrate with third-party services (e.g., Twitter, payment processors). Your use of third-party services is governed by their terms and policies.

12.8 Export Control

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to US embargo or designated as a "terrorist supporting" country.

12.9 Contact for Legal Matters

For legal inquiries, contact:
legal@repazoo.com
Repazoo, Inc., Legal Department
123 Data Protection Lane, San Francisco, CA 94105

Terms & Conditions